Terms and Conditions

These Terms and Conditions (T&Cs) are governing the purchasing relations between the user of this site, hereinafter named “You”, and D. D. Compulse Ltd., hereinafter named as “We”, “e-Shop” or “Compulse” – the company with headquarter situated at 23 Makariou Avenue, 7550 Kiti, Larnaca, Cyprus, registration number 156988, VAT number CY 10156988E. These T&Cs aim into protecting your rights as valued customer as well as the rights of Compulse. By submitting your order, you come to binding contractual obligations with the e-Shop and accept the terms and conditions stipulated below.


Orders can be placed:

On-line order processing consists of 5 easy steps. You add the goods to your cart, click the "Check Out" button and then follow the on-screen instructions in order to:

  • Verify billing information
  • Select a delivery address
  • Verify and confirm the order
  • Pay using PayPal

At this point, the purchasing part of the order is completed, and your bank account is charged with the total amount of the order. This includes:

  • Price of the ordered goods, including VAT
  • Delivery charges

Order details, including item quantities, can be changed at any time before checking out by clicking "View Cart" and following the on-screen instructions. After purchasing is completed, orders cannot be changed but only cancelled. Please see section "Returns - Cancellation Right" for more information.

Our system will save your order in your Μember Account, where you will be able to review and check your current and old orders as often as you like.

After receiving your order we will process it and send you a written confirmation of the acceptance of the order to the e-mail address you provided. The confirmation will include the following information:

  • Date on which the order was placed
  • Registration and contact details of D. D. Compulse Ltd.
  • Details of the purchaser
  • Details of the ordered goods
  • Price of the ordered goods, including VAT
  • Delivery charges
  • Grand Total

Once the order confirmation is sent to you, the contract of delivery of the goods is considered concluded, and the goods are scheduled for shipping.


For any reason you can cancel any order in 14 days from the day of receipt of  the items only by sending a written notification with your order details to our support department requesting cancellation. This means that you can return it to us in its original condition within 14 days of the date you cancelled the item, unopened with all seals, packaging and shrink-wrap intact and we will issue a full refund or credit note for the price you paid for the item. 

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. Please package the relevant item securely in at least the packaging it was received and send it to us with a copy of your invoice .

Please note: we can only accept the return of opened items if they are faulty.

· Claims for damaged goods must notify within 24 hours of receipt, please inspect goods immediately. 

· Signing for goods accepts the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels.

Goods Availability

Stock quantities are visible in all product pages and products that are not in stock cannot be added to your cart.

That said, we reserve the right to cancel the contract between us if:

  • A product has gone out of stock during the ordering process and we have insufficient stock to deliver it to you;
  • You live in an area we do not deliver to (or in a country other than Cyprus); or
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers

If we do cancel your order we will notify you by e-mail and will re-credit your bank account any sum deducted by us as soon as possible but in any event within 30 days of your order.

For your rights to cancel the order please refer below to the section “Returns - Cancellation Right” of these Terms and Conditions.

Product Information

Compulse takes great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products. However, Compulse does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

Sales Prices

The indicated prices are in Euro and include all taxes including 19% VAT, but do not include delivery charges. The actual delivery costs will be shown in the order confirmation page, displayed to you during order processing, and will be invoiced in addition to the price of the products. Compulse reserves the right to modify the prices at our discretion for any products before you place and complete your order.

All prices and discounts displayed on www.compulse.com.cy are applicable only to on-line purchases made through the website.

Payment Methods

Compulse offers the following methods of payment:

  • Pay using PayPal. This is done during the fifth and final step of order processing.


Currently, the e-Shop delivers to Cyprus only. For all orders, delivery charge is set to 15 Euro for the first item in the order, plus 5 Euro for each additional item.

All delivery times are estimations only and indicated in days.

The goods will be delivered to the delivery address you specify when placing your order. Delivery will be made as soon as possible after your order is accepted, and in any event within 14 days of your order.


The language of the website, and of the user interface used for ordering, is English. Documents we furnish to you during the ordering and delivery process, such as invoices and delivery slips, might be in English or Greek.

When communicating to us information pertinent to an order, you should do so in either English or Greek. We cannot guarantee that your order will be accepted or that the goods will be sent to you if you use any other language.

Warranty and After-Sales Service Procedures

Manufacturer’s warranty

The majority of our products have a warranty offered directly by their respective manufacturers. Please consult the appropriate leaflet or warranty card enclosed with the product to find about the terms and conditions of the manufacturer’s warranty and the nearest service center.

Legal guarantees

Independently of the manufacturer’s warranty provided with products, all products offered to you come with a legal guarantee concerning product conformity and latent defects, as outlined in the consumer protection legislation applicable in the country of delivery of your product.


Cancellation Right

Our customers can cancel their orders at any time before the goods are delivered.

To cancel an order, you will need to send an email to info@compulse.com.cy, with the following information:

  • Date on which the order was placed
  • Purchaser's name
  • Total amount you paid

Once you have notified us that you are canceling your order, any sum debited to us from your bank account will be re-credited to your account as soon as possible and in any event within 14 days of your emailing us.

Goods Faulty on Arrival

If your item is faulty on receipt (Dead On Arrival - DAO) then please email us prior to returning it at info@compulse.com.cy. If the fault is a result of production we will be happy to have the item returned. Enclose, with the item, a letter stating the fault and who a refund cheque is payable to. We do not refund postage charges in this case.

DOA goods are covered for up to 14 days from the date of receipt of the product. Beyond this term you should apply to the manufacturer of the product if the manufacturer’s warranty is available, or refer to legal guarantee provided according to consumer protection legislation.

Goods Damaged during delivery

If your item arrives damaged, you are required to contact us immediately with details of the damage. You must retain the envelope and any packaging in order for a claim to be made to the courier for damaging your item in transit. Without all packaging material, you will not be entitled to a damaged goods exchange.

Damaged goods must be reported within 14 days from the date of delivery.

Mixed Goods

If you have been sent the wrong item, please contact us as soon as possible to arrange for the unit to be exchanged prior to your returning the item. We will also refund in money, credit note, or in goods (at our discretion) the cost of shipping.

Mixed goods must be reported within 14 days from the date of delivery.


If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing of the problem within the time limits specified above.

If you do not receive goods ordered by you within 14 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing of the problem within 14 days of the date on which you ordered the goods.

Save as precluded by law, D. D. Compulse Ltd. will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business, or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Accounts, Password, and Security

Compulse reserves the right to keep all personal information provided by you, including your name, postal address, email address, and password, in its records indefinitely.

Certain features or services offered on or through the e-Shop may require you to open an account (including setting up an ID and password). You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify us immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by us or any other user of or visitor to the site due to someone else using your ID, password or account as a result of your failing to keep your account information secure and confidential.

You may not use anyone else’s ID, password, or account at any time without the express permission and consent of the holder of that ID, password, or account. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

Questions, Comments, and Complaints

You may submit your questions, comments, and complaints to us by email at info@compulse.com.cy, or by fax or post. Our contact information is located in this site's "Contact Us" section.

Governing Law

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by Cyprus law and are subject to the non-exclusive jurisdiction of the Republic of Cyprus courts.

These Product Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus, e-Commerce Law: L156(I)/2004 and Amendment Law: L97(I)/2007 and any disputes will be decided only by the Cyprus courts.

If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.


Entire Agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

These terms and conditions only cover this website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control.